Full House Moving & Storage cares about our customers and the safety of their items during storage and transit. We specialize in protective packing, careful handling and professional loading techniques to help minimize the risk to your belongings.
Just let us know if we will be transporting fragile or valuable goods, and we will take every possible precaution to help make sure they arrive at your destination safely.
In the event that some of your goods are damaged or go missing during your move, please give Full House Moving & Storage the opportunity to fully investigate and respond in writing with a resolution to the issue.
Your business is very important to us, and we take our duty to our customers very seriously. We will make every reasonable effort to properly investigate your claim and work toward an appropriate resolution.
Please let us know by filing a claim using the link below.
After you enter and submit your information, you should receive confirmation that your claim or complaint has been received and entered into our claims process.
Please keep that confirmation for your records along with photographs, inventory information, receipts, estimates and any other documentation related to the claim.
Note: Please make sure to check your junk or spam folders if you are expecting an email confirmation and do not see it in your inbox.
For local California moves, please submit your claim as soon as possible after discovering loss or damage and follow the claim deadline stated in your moving documents and applicable terms.
For interstate long-distance moves, written loss or damage claims generally must be filed within the applicable claim period provided in your interstate moving documents.
If you are unsure which deadline applies to your move, contact Full House Moving & Storage immediately rather than waiting until the end of the claim period.
The amount of time required to process a claim depends on the circumstances, documentation provided and the investigation required.
Once your claim has been received, our team will review the information and supporting documentation and communicate with you regarding the claim process and resolution.
